Privatization Policy

  1. If there are legal requirements that require data to be kept for a minimum period of time, depending on the purpose for which the information is processed, they will be stored in specific databases, created for this purpose, only for the minimum period of time necessary for the purposes for which they were collected, or their subsequent processing, or for the period of time authorized by the National Commission for Data Protection.
  2. Your data will be collected and processed by ALQUÍMICA – Química Industrial, Lda. with head office at Rua de Cadavão, 911, 4405-799 V. N. Gaia, with tax and legal entity number 502 806 648, assuming the commitment to treat them according to the law and in a legitimate way.
  3. Personal data will be processed on the basis and for the purposes described below:
  • Customer Management – the processing of your data is necessary for the fulfillment of the contract of sale to be concluded or for the performance of pre-contractual diligences at the request of the customer, such as proposals, access to the online store, among others.
  • Marketing and/or Telemarketing – the processing of your data will be used to send the respective holder information about products and services offered by us. This processing of personal data will only be carried out with the express consent of the holder, by filling out a customer form and/or contact form, by sending us an e-mail, by subscribing to our newsletter or by any of the contact forms that are made available to the user on the company’s website. These communications happen via e-mail, telephone, and/or SMS.
  • Customer Segmentation – ALQUÍMICA – Química Industrial, Lda. groups its customers into distinct segments, based on its business area, and according to the following variables: demographic, operational, buying approach, situational factors, personal and behavioral characteristics. Thus, we propose to deliver a coherent offer, according to your needs and interests, in an individualized way, adjusted to the profile of each client.
  • Questions, suggestions and/or complaints – the treatment of your data is necessary for the treatment of eventual questions, suggestions and complaints of commercial scope, helping us to improve our performance.
  1. The personal data collected and processed are only those that are indispensable and convenient for the purposes indicated above, such as: name, NIF, address, fixed and mobile contacts, e-mail, language, name of the people in charge of the purchasing and financial departments, payment terms requested.
  2. In compliance with the provisions of Law No. 67/98 of 26 October (personal data protection law), the holder of the data may, at any time, exercise their right to access, rectify or cancel them, by informing ALQUÍMICA – Química Industrial, Lda. via email to making reference to this fact in the “subject” field, via CTT to the address: Rua de Cadavão, 911, 4405-799 V. N. Gaia or via telephone 227 112 233 with opening hours from Monday to Friday from 9h00 to 18h00.
  3. In order to be able to provide you with access to your personal data, and to prevent them from being given to an unauthorized third party, ALQUÍMICA – Química Industrial, Lda. may require proof of your identification by showing your current identification document. You are advised to take into account that the withdrawal of consent will not affect the lawfulness of the processing prior to the revocation.
  4. ALQUÍMICA – Química Industrial, Ldal resorts to subcontracting services to other companies, such as, for example, transport, site hosting, management and maintenance of its computer systems and equipment, among others. These companies are only provided with the personal data necessary for the provision of the services in question, and are obliged to maintain confidentiality regarding these data and are strictly forbidden from using them in any other way.
  5. By accepting this privacy policy, you warrant and represent that the personal data you have provided to us belong to you and that they are true, accurate and up-to-date. You must inform us immediately of any changes to your personal data.
  6. The holder of personal data has rights of information, access, and rectification, as provided by law.
  7. The exercise of rights by the data subject is free of charge, except in cases of a manifestly unfounded, excessive or unreasonably repeated request, in which case a reasonable fee may be charged taking into account the costs.
  8. A response to a request to exercise rights should be provided without undue delay within one month of receipt, unless it is particularly complex or occurs in exceptional circumstances.
  9. This period can be extended up to two months when necessary, taking into account the complexity and number of requests received.
  10. As part of the request, you may be asked to provide proof of your identity to ensure that personal data is only shared with the data subject.
  11. The data subject has the right to lodge a complaint with a European Union Supervisory Authority regarding the protection of his or her Personal Data.
  12. ALQUÍMICA – Química Industrial, Lda shall cooperate with the Control Authority by providing it with all the information requested.
  13. In the event of a data breach, and insofar as such breach is likely to involve a high risk to rights and freedoms, ALQUÍMICA – Química Industrial, Lda undertakes to report the personal data breach within 72 hours from knowledge of the incident.
  14. In legal terms, communication is not required in the following situations: if ALQUÍMICA – Química Industrial, Lda has implemented adequate protection measures, both technical and organizational, and these measures have been applied to the personal data affected by the personal data breach; if ALQUÍMICA – Química Industrial, Lda has taken subsequent measures ensuring that the high risk to your rights and freedoms is no longer likely to materialize; or if communication involves a disproportionate effort for ALQUÍMICA – Química Industrial, Lda. In such a case, ALQUÍMICA – Química Industrial, Lda will make a public announcement or take a similar measure by which the data subject will be informed.
  15. ALQUÍMICA – Química Industrial, Lda reserves the right to change this Privacy Policy at any time, and we therefore advise you to consult this document regularly.
  16. The Privacy Policy and processing of personal data is governed by the provisions of the RGPD and the laws and regulations applicable in Portugal on this matter.
  17. If any questions or concerns remain regarding our Privacy Policy, please contact us by writing to our e-mail address.